g63jiji Frequently Asked Questions

Yes. You must be at least 21 years old to register and play on g63jiji. Age verification is part of the KYC process. Accounts belonging to players under 21 will be closed and balances returned in line with our Terms and Conditions.

No. Each person is only allowed one account. Creating duplicate or multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being suspended. If you've lost access to your account, contact our support team instead of creating a new one.

KYC stands for Know Your Customer — it's the identity verification process where you submit a valid Philippine government-issued ID (such as a PhilSys National ID, passport, or driver's licence). You don't need to complete KYC to register or deposit, but it must be done before your first withdrawal can be processed. We recommend completing it early to avoid delays when you're ready to cash out.

Contact the g63jiji support team at [email protected] with your registered mobile number or email address. The team will verify your identity and help you regain access. Do not create a new account — duplicate accounts are not permitted.

g63jiji accepts deposits in Philippine Peso (PHP) via bank transfer, Philippine online banking, and e-wallets including GCash and Maya. All transactions are handled in PHP. Credit cards and cryptocurrency are not accepted for gaming deposits. For a full breakdown, visit the Deposit page.

Most deposits reflect within a few minutes after the transaction is confirmed by the payment provider. In some cases, particularly for bank transfers initiated outside of banking hours, it may take slightly longer. If your deposit hasn't appeared after a reasonable wait, contact support with your transaction reference number.

Minimum and maximum deposit amounts vary depending on the payment method you select. The exact amounts are shown during the deposit process in your account. All amounts are in Philippine Peso.

First, wait a few minutes as processing can occasionally take a short time. If it still hasn't appeared, take a screenshot or save the transaction confirmation from your bank or e-wallet, then contact support at [email protected]. Include your registered mobile number and the transaction reference so the team can trace and resolve it quickly.

Log in to your account and go to the Withdrawal page. Select your preferred withdrawal method, enter the amount in PHP, and confirm. KYC verification must be completed before your first withdrawal can be processed. Funds are sent to your verified Philippine bank account or e-wallet.

Processing times vary by method. E-wallet withdrawals are typically faster than bank transfers. Bank transfers may take one to three banking days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may be processed on the next banking day.

Common reasons include incomplete KYC verification, a mismatch between the account name and the verified ID, or the withdrawal account not belonging to the registered player. g63jiji only processes withdrawals to accounts in the player's own name. If your request was declined, check your email for a notification or contact support for clarification.

g63jiji offers slots, eBingo, live casino (baccarat, blackjack, roulette), and sports betting. Sports markets cover Philippine favourites like PBA basketball, international football, boxing, volleyball, and esports. See the full game selection after logging in to your account.

Yes. The sports betting section on g63jiji includes PBA basketball markets alongside NBA, international football leagues, boxing, volleyball, and esports. Pre-game and in-play markets are available depending on the event. All bets are placed in Philippine Peso.

Slot games on g63jiji use Random Number Generators (RNGs) which determine outcomes independently for each spin. No spin is influenced by previous results, and no strategy can guarantee a win. The games are entertainment products — please set a budget before playing and never chase losses.

Yes. g63jiji is fully accessible via mobile browser on both Android and iOS devices. For the best experience, you can also download the dedicated g63jiji app — visit the App page for download instructions. Players across Manila, Cebu, Davao, and the rest of the Philippines use the platform on mobile daily.

An OTP (one-time password) sent to your registered Philippine mobile number is required when g63jiji detects a login from an unrecognised device. This is a security measure to confirm it's actually you. Check your SMS inbox for the code and enter it when prompted.

No. g63jiji will never ask for your password or OTP via email, chat, SMS, or phone call. If anyone contacts you claiming to be from g63jiji and asks for these details, do not share them. Report the incident to [email protected] immediately.

Account locks typically happen after multiple failed login attempts. Contact support at [email protected] with your registered mobile number or email. After identity verification, the team can unlock your account and assist you with setting a new password.

Yes. You can set daily, weekly, or monthly deposit limits from your account settings. Lowering a limit takes effect immediately. Raising a limit requires a waiting period before it applies. Visit the Responsible Gaming page for more detail on all available tools.

You can request a cooling-off period or full self-exclusion by contacting support at [email protected]. During self-exclusion, your account is suspended and you cannot log in, deposit, or bet. Your balance is preserved and accessible after the exclusion period ends and your account is reviewed.

No. Games of chance and sports betting involve real financial risk and outcomes cannot be predicted or guaranteed. g63jiji does not represent that players can earn consistent income through the platform. Gaming should be treated as entertainment — set a budget, stick to it, and never bet money you can't afford to lose.